About us

The banks are continuously improving and modernising their payment services to meet their customers’ demand for user-friendly, efficient and safe payment methods. The combination of banks and money has long exerted a strong attraction on criminals and fraudsters. Not so long ago, robbers mainly targeted bank branches to steal cash, often having to cut their way through thick safe doors. But nowadays banks keep increasingly less money in stock, as more and more people are embracing electronic payments and online banking. Unfortunately, the criminals are also adapting their methods to the changing circumstances and are still attempting to steal money in all sorts of ways.

Banks work closely together in their efforts to make payments secure and to fight fraud. They take far-reaching responsibility for ensuring the safety of payment systems. Every day many hundreds of bank employees are engaged full-time in implementing and enhancing security measures, and enormous amounts are invested in making payment systems as safe as possible. At the same time, banks also remind their customers and other parties in the payment chain (e.g. retailers and petrol stations) of their own responsibilities (careful use of debit cards, keeping the pin secret, safe placement of POS terminals, installation of virus scanners, etc). The banks see it as an important task to keep their customers informed of what they can do to use the payment system safely and responsibly.

The website veiligbankieren.nl of the Netherlands Bankers’ Association (NVB) is the most important joint platform that the banks use to inform and educate their customers about fraud and security and show how they can help to ensure our payment system is safe because safe banking is a common responsibility.